Privacy Policy

1. What we collect

• Account information. Your name, email address and password (stored only as a secure hash — we can't read it).
• Onboarding preferences. Your timezone, preferred check-in windows, preferred contact method and contact number and what you'd like help with.
• Payment details. Payments run through Stripe. We never see or store your card number — Stripe passes us only what we need to manage your subscription (your plan, its status and your card's brand and last four digits).
• Session Transcripts. Coaching interactions are transcribed for the express purpose of helping our coaches to provide the high standard of support our program requires; with consent given when you accept the corresponding check-box at signup.
• Usage Information. In order to maintain and display your Get Up and Flow calendar, the plans, tasks and events you create with your coach, and basic records like logins, are persisted to ensure our high standards of support.

2. Why we collect it

We collect the above information to give your coach continuity (they can review past transcripts instead of making or relying on you to re-explain yourself) thereby improving the client experience, to enable billing; and to keep the service secure. That's the whole list. We never sell your data and never use it for advertising.

3. How long we keep it

Transcripts are kept while you are a client and afterward only for as long as reasonably necessary for legitimate business purposes or as required by applicable law, after which they are securely deleted. Account and billing records are kept while your account is active, and afterwards only as long as tax and accounting rules require.

4. Who can see it

It depends on the kind of data, and for session content the answer is deliberately short. Sessions are hosted and transcribed via Zoom — that's what delivers the sessions. Beyond that hosting, your session content is never shared outside the company under any circumstances, with exactly two exceptions: (a) we believe there is a real risk of harm to you or to someone else, or (b) we are legally compelled to disclose it. Within the company, access to session content is limited to your own coach and periodic internal quality assurance review. Every Get Up and Flow team member signs a confidentiality agreement binding them to client confidentiality, except if and when required by law. Your other data is narrower still: Stripe handles payment data, our email provider handles the emails we send you and our hosting providers store account data — each only as needed to deliver the service and none of them ever touch your session content. We never sell your data, and we never share it for advertising or marketing.

If Get Up and Flow is ever part of a merger, acquisition or sale of company assets, your information may be transferred as part of that transaction. Any successor will be bound by this policy, and we’ll notify you of any change in ownership or in how your information is handled.

5. Your rights

You can ask for a copy of the data we hold about you, or ask us to delete it, by emailing hello@getupandflow.co. We'll confirm and act promptly. Some records are kept longer where the law requires or allows it — billing data for tax retention periods, and session transcripts for as long as needed to meet legal obligations and applicable limitations periods. We delete or de-identify everything else promptly, and we'll tell you if a retention exception applies to your request.

6. Changes to this policy

If we make meaningful changes, we'll let you know by email or an in-app notice before they take effect, and we'll update the effective date at the top of this page.

7. Contact

hello@getupandflow.co — a human reads it.

See also: Terms of Service