Frequently asked questions
Everything you need to know about Get Up and Flow. Still have a question? Book a free 15-minute call or email hello@getupandflow.co.
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Getting Started
How quickly can I start?
Most clients start within a week. After you sign up, we'll send an onboarding form, match you with a coach and schedule your first Jump Start.Do I get the same coach every day?
Yes, always the same person. They learn your patterns, your triggers and what actually works for you. It's like having a friend who happens to be amazing at executive function.What if I don't like my coach? Can I switch?
Yes, you can switch once per year (pending availability). We start you with the coach we think will suit your needs best. The idea is to build lasting rapport with your coach, and we train them for exactly that.How It Works
Can I change my call times?
Give your coach 24 hours notice and they will do their best to accommodate you. Most clients do their Jump Start in the morning (8-11am) and their Retro in the afternoon (3-5pm). Your coach's specific hours and availability are part of our matching process.What if I miss my morning Jump Start?
Your coach will text you 30 minutes after the missed Jump Start. If no response, they'll try once more around lunch. No spam, no guilt — just gentle persistence.What's the response time for Bonus Time support?
Your coach has up to two 15-minute Bonus Time blocks daily for ad-hoc support. Usually your coach can be on a Bonus Time call within 45 minutes of your ask during their work hours (that is the wait, not the call length — each Bonus Time call is 15 minutes), and they are good at re-prioritizing for urgent matters when possible. This is for quick "help me start this email" or "I'm paralyzed by this decision" moments. This is the moment weekly coaching structurally can’t reach: the stall happens on Tuesday, not in Thursday’s session.See what you get every workday →
What happens on weekends?
We're Monday-Friday. Weekends are yours to either catch up or completely unplug. Many clients say having weekends off actually helps them appreciate the Monday morning Jump Start more.How do calls work?
All coaching calls happen via Zoom. Text check-ins happen via WhatsApp or SMS based on your preference. See a full day, hour by hour →The Real Questions
What happens if I ghost my coach for a few days?
We get it - sometimes the shame spiral wins. Your coach will gently check in via text after 24 hours of silence. No lectures, no guilt trips. When you're ready to resurface, we pick up where you left off. That said, letting us know when you'll be away helps us support you better. Why external accountability works for ADHD brains →Is everything confidential?
Your coach signs a strict NDA and we never share your personal information with third parties. We strive for maximum data privacy and Personally Identifiable Information (PII) protection, even internally. Sessions may be reviewed for training and quality purposes to ensure you're getting the best support possible. The only exception to confidentiality would be if you explicitly told us you were planning to harm yourself or others.Are the coaches trained in ADHD support?
Yes. Every coach completes Get Up and Flow's proprietary training program in ADHD, executive function and coaching techniques before working with clients - and training never stops: coaches train continuously, with their work reviewed for quality and effectiveness by our clinical team, led by our psychiatrist and Chief Clinical Officer, Bruce Parsons, MD, PhD. Most coaches hold postgraduate psychology degrees; many are clinical psychologists with real ADHD-facing practice experience. How coaching differs from therapy and apps →Has Get Up and Flow been tested in clinical trials?
No, and neither has any other ADHD coaching program. Controlled clinical trials are how medications and some therapies are validated; ADHD coaching as a field has only a handful of small published studies, mostly with college students, and no coaching service, ours included, has been validated in a large controlled trial. We say this plainly because we would rather you know exactly what the evidence is.What we can say is how the program was built. Our methods are grounded in a thorough review of the published research on ADHD and executive function, and designed from the ground up by our clinical and executive team under our Chief Clinical Officer, psychiatrist Dr. Bruce Parsons, MD, PhD: ten years on the faculty of Columbia University College of Physicians and Surgeons, where he led a neuropharmacology research laboratory; two decades at Pfizer as Global Medical Lead for Psychiatry, Neurology, Neuroscience and Pain; thirty years of private psychiatric practice in New York City; author of more than 100 peer-reviewed publications. Coaching is not psychotherapy, psychiatric assessment or medication management, and we never position it as a replacement for them. It is daily, structured support for getting things done, built by people who know the science.